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Frequently Asked Questions

How do I order custom products on your website?

Ordering from us is a breeze! Visit the product of your choice, customize it as desired, select your preferred delivery date, and add it to your cart. Proceed to checkout to finalize your order. For products requiring proof, we'll send it to you within 2 hours. Production will commence after your artwork proof is approved.

What types of products can I customize on your website?

You can customize our website's wide range of products according to your preferences. Whether you want to personalize balloons, can coolers, lanyards, buttons, wristbands, lapel pins, bags, stickers, tattoos, or all these promotional items. From selecting colors and sizes to adding custom text, logos, or designs, you can create unique and personalized products that reflect your style and vision. Please explore our website and get creative by customizing any item that catches your eye.

Can I upload my design or logo for customization?

Absolutely! We provide the option for you to choose the style, size, color & quantity, message, packaging, delivery date, etc., and whether or not you'd like to upload your logo or artwork.

How long does it take to receive my order?

Standard turnaround is seven days of production and seven days of shipping, but you can rush the products as fast as 3-4 business days based on when you place your order.

Is there a minimum order quantity for custom products?

The minimum order quantity for custom products can differ significantly depending on the specific item. While some products may allow customers to order as little as one piece, others may have higher minimums due to the complexities and costs associated with customization and production. For customers who need to know the precise minimum order quantity for a custom product, the best course of action is to inquire with our customer service. They can provide specific details based on the unique requirements of the product.

What payment methods do you accept?

We accept payments through Credit Card, PayPal, Google Pay, Klarna, Crypto, and also by Check. Soon you will be able to pay via Apple Pay and Venmo.

Can I request a product sample before placing a larger order?

Yes! You can order the minimum for our products, one piece for most of our products. You can also request a sample pack via this , which includes some of our most popular products so you can see the quality of the products.

Are there any discounts or promotions available for bulk orders?

Certainly! We do offer discounts for bulk orders through our pricing structure. As customers place larger orders, they can benefit from price breaks, resulting in lower unit costs per item. Customers can reach out to our customer service team for specific details on the available discounts and promotions for various bulk order quantities. We dedicate ourselves to providing cost-effective solutions for all custom product needs.

What is your policy regarding returns and refunds for custom products?

Customers will have ten days from the merchandise's delivery date to complete the whole complaint procedure. Email us at support@wrist-band.com or submit a form through our "Contact Us" page. We will need supporting pictures showing the error to look further into the issue. If the manufacturer verifies the mistake, the buyer must return the whole purchase in its original quantity for a complete refund. The customer must return the package via shipping at his own expense.

You must make the order per the original order details, rectifying the errors only. We will send the customer a remade order within 7-10 business days.

If the customer needs a refund, there will be no remake, and we will process the refund within 7-10 business days.

Can I see an artwork proof of my order?

We offer free proof before you purchase and a hassle-free experience. Fill out your purchase information. Then at checkout, you'll be given the option to "See Design - Pay Later." Once you complete your purchase, we will email you the proof and the payment and proof approval link, enabling you to pay by credit card or PayPal.